Booking Terms and Conditions
1. General
1.1 The first-named person (“the Guest”) in the holiday confirmation issued by the Little Horseshoe Lake Ltd (“the company”, “we”) agrees to enter into a contract with on the following terms and conditions.
1.2 The Guest is responsible for the payment of the price of the holiday and for ensuring that all members of his party comply with all these conditions. The guest and the members of his party must be aged 18 or over at the time when the holiday confirmation is issued by the Company.
2. Payment
2.1 Bookings must be accompanied by the appropriate deposit. The Company shall not be deemed to have accepted a booking until the holiday confirmation has been issued.
2.2 The balance must be paid not later than three weeks before the commencement of the holiday. Failure to pay the balance at this time will constitute a cancellation by the guest, in which case condition 4 will apply. It is, however, the Company’s normal practice to send at least one reminder before processing such cancellations, and for this service, the Company reserves the right to make an additional charge of £10.00 for each reminder sent.
2.3 If the Guest books the holiday less than three weeks from its commencement, the full holiday charge shall be payable on sending the Booking Form to the Company.
2.4 The price payable for the holiday is inclusive of all booking fees.
2.5 The prices quoted are cash prices. Where the Guest pays any part of the cost of the holiday by a payment method that incurs a charge, the Company reserves the right to charge an additional amount to cover these costs where it is legal to do so.
3. Alterations or Cancellation by the Company
3.1 In the unlikely event that where a Guest is not in breach, it shall be necessary for the Company to make an alteration to or cancel the holiday accommodation specified in the holiday confirmation form issued to the Guest, the Company shall inform the Guest of such alteration or cancellation and:- 3.1.1 In the event of alteration which is stated in writing by the Guest to be unacceptable within 14 days of being notified of the alteration by the Company, or: 3.1.2 In the event of cancellation the Company shall if possible arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested by the Guest (though the Company reserves the right to charge the Guest any difference in price).
3.2 If the alternative holiday accommodation is not acceptable to the Guest, the Company shall refund in full all monies paid and shall not be under any other liability.
3.3 The Company undertakes to provide fair compensation to the Guest in the event of cancellation pursuant to Condition 3.1.
4. Cancellation by the Guest
Any cancellation made by the Guest (for whatever reasons) shall be in writing and addressed to the Company at the address stated on the booking form. The effective date of cancellation is when written notification is received by the Company. Should the Guest cancel the booking more than three weeks prior to the commencement date of the holiday, the full deposit paid will be retained. Should the Guest cancel the booking three weeks or less prior to the commencement date of the holiday, the full cost of the holiday will be retained. *In order to ensure a speedy receipt and thereby processing of cancellation the Company recommends that the Guest sends written notification of the cancellation by recorded delivery.
5. Limitation of Liabilities
5.1 Nothing contained in these Conditions shall exclude or restrict any statutory rights which the Guest has against the Company.
5.2 The Guest deals as a consumer and in no event shall the Company be liable for losses costs or damages suffered or incurred by the Guest as a result of failure to perform or breach by the Company of its obligations under this Agreement which are business losses including but not limited to economic loss or damage, loss of profits, interest, business revenue or savings and loss of contracts and whether such losses or damages arise in contract tort or statute and whether as a result of negligence or otherwise.
6. Booking Conditions
Upon receipt of the holiday confirmation form, please check the details to make sure they are correct. Any corrections can be made up to 2 days from receipt of confirmation, but cannot be rectified beyond that date. If after the booking has been accepted the Guest requires the Company to amend it in any way or to re-invoice the Guest, the Company reserves the right to charge an amendment fee of £25 per Booking Form. The Company reserves the right to treat a change of property/and or holiday dates which is made at the request of the Guest as a cancellation of one holiday and the booking of another, in which case Condition 4 above will apply.
7. Information in the brochure/Company’s Website
7.1 The information in the brochure/website is believed to the accurate at the time of going to press/going online.
7.2 The Company makes all reasonable efforts to ensure that descriptions are accurately reproduced. The Guest should be aware that minor differences between the photograph/illustration/text used and the property may arise.
7.3 The Company reserve the right to make modifications to the property specifications that are considered necessary in the light of operating requirements. In the interest of continuous improvement, the Company reserves the right to alter or delete furniture, fittings, amenities, facilities, or any part of any activities, either advertised or previously available, without prior notice.
7.4 If material changes occur after the Guest booking is confirmed the Company will advise the Guest. Holiday advisers will also make any such changes known before any future booking is made on the property in question.
8. Number of People using the Holiday Accommodation
Sorry, no extra people/visitors are allowed to enter the premises, no events or parties are allowed, NO Smoking, no swimming or diving allowed.
The number of people using the holiday accommodation shall not exceed the maximum number stated without prior written agreement from the Company. In the event that the maximum is exceeded without such agreement the Company reserves the right to refuse or revoke the booking, at any time during the stay. This would be treated as a cancellation by the Guest, and condition 4 above will apply.
9. Damage to Property
9.1 The Company reserves the right to refuse to hand over the property wherein the reasonable opinion of the Host it is likely that damage to the property will be caused by the Guest or any member of his/her party.
9.2 Company reserves the right to repossess the property at any time where damage has been caused or in the reasonable opinion of the Host is likely to be caused to the property by the Guest or any member of his/her party.
9.3 In the event of a reasonable refusal to hand over the property or repossession on the grounds set out in Conditions 9.1 and 9.2 above, the Company shall not be liable to make a refund of any monies paid.
10. Access
Company’s representative (the Host) shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.
11. Arrival and Departure
11.1 Unless otherwise stated on the holiday confirmation form, the normal time of occupation is after 3.00 pm on the holiday start date and the holiday accommodation must be vacated by 10.00 am on the last day.
11.2 If the Guest is unable to arrive at the holiday accommodation by midday on the day following the holiday start date the Guest must advise the Host of the intended late arrival. Failure to arrive by midday on the day following the holiday start date and failure in those circumstances to advise the Host constitutes cancellation by the Guest, in which case Condition 4 shall apply.
12. Pets
12.1 No pets are allowed at any of the properties
12.2 Where a pet is housed in the holiday accommodation the Company will have the same rights as reserved in Condition 8 above.
12.3 However, we cannot guaranty that the lodge is suitable for those with allergies. We cannot be liable for any injury, loss, damage, inconvenience, or loss of enjoyment arising from any allergic reaction, howsoever arising.
13. Guest Responsibilities
13.1 The Guest shall keep the holiday accommodation and all furniture, fittings, and effects in or on the holiday accommodation in the same state of repair and condition as at the commencement of the holiday, and shall leave the holiday accommodation in the same state of cleanliness and general order in which it was found. The Guest shall be liable to the Company for any loss, costs, expenses, claims arising from any damage caused to the property and/or its contents by the deliberate or negligent act or omission of the Guest or of any person in his/her party. If as a result of such damage, the property or any of its contents need to be repaired or any of its contents need to be replaced then the Guest shall be responsible for paying the reasonable costs of doing so.
13.2.1 The Company may require the Guest to pay a sum of money to cover the cost of replacement, repair, or cleaning to the property or its contents as a result of the guest’s occupation (“the Security Deposit”). The Security Deposit will be refunded in full to the Guest where there has not been any loss or damage to the property or, if there has been loss or damage, the item(s) involved has or have been repaired or replaced to the reasonable satisfaction of the Host. For the purposes of this Condition damage to the property shall include leaving it in a dirty or untidy condition on the day of departure.
13.2.2 When the Company confirms the Guest booking, the Company will advise the Guest of the amount of the Security Deposit (if any) and of the manner in which and to whom it must be paid. 13.2.3 Nothing contained in the Condition 13.2 shall affect the right of the Company to recover any sums from the Guest under Condition 13.1
14. Complaints
In the unlikely event that the Guest is disappointed with the holiday accommodation, the Guest should first contact the Host who will use all reasonable endeavors to solve the problem. If after that the Guest still feels that the problem has not been resolved to his/her reasonable satisfaction then the Guest must within 7 days of returning from holiday, put his/her comments in writing to the Company. The Company recommends that these are sent by recorded delivery in order that they receive attention as quickly as possible.
15. Death or Personal Injury
Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
No liability shall be accepted by us for loss, damage, or theft of personal property belonging to guests, either in the property or in/to cars, bicycles, or other vehicles left on the property. Nor shall liability be accepted by us for accident or injury to guests, either within the property or outside.
16. Force Majeure
16.1 The Company shall not be liable for any loss, breach or delay due to any cause beyond the Company’s reasonable control including though not limited to Act of God, Explosion, Flood, Tempest, Fire or Accident, War or The threat of War, Sabotage, Insurrection, Civil Disturbance or Requisition, Acts, Restrictions, Regulations, Bye-laws, Prohibitions or Measures of any kind on the part of any governmental, parliamentary or local authority, Embargoes, Strikes, Lock-outs, or other Industrial Actions or Disputes. Under any such case the Company shall be entitled to treat the contract as discharged.
16.2 In the event of such discharge the Company’s liability shall be limited to the return to the Guest of sums paid to the Company by the Guest less an administrative charge of £25 to cover the Company’s reasonable expenses.
17. Law of the Contract and Jurisdiction
17.1 English law shall apply to all contractual obligations arising out of these booking conditions.
17.2 The contractual obligations referred to in 17.1 above shall be subject to the jurisdiction of any of the courts of England, Wales, Scotland, or Northern Ireland unless one or more of the parties to the contract is resident outside the United Kingdom at the date the contractual obligations are entered into in which case English courts shall have exclusive jurisdiction.
18. Headings
These Conditions shall be read and considered without reference to their headings which are included for convenience only.
19. Previous Terms and Conditions
These Booking Terms and Conditions supersedes all previous issues.
20. Contract
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
21. General
21.1 Nothing in these Conditions shall create or be construed as creating any rights enforceable by a third party and all third party rights as may be implied by law or deemed to be enforceable by the Contacts (Rights of Third Parties) Act 1999 or any statute amending or replacing the same are hereby excluded to the fullest extent permitted by law.
21.2 Any variation to these Conditions shall only be valid and binding if confirmed in writing by the authorized representative of the Company.
21.3 Words denoting the singular shall include the plural, the masculine gender shall include the feminine gender and neuter, and vice versa.
21.4 References to persons shall include individuals, corporations (wherever incorporated), unincorporated associations (including partnerships), trusts, any form of governmental body, agency, or authority, and any other organization of any nature (in each case, whether or not having separate legal personality).
Cancellation Policy for Little Horseshoe Lake Ltd
Any cancellation made by the Guest (for whatever reasons) shall be in writing and addressed to the Company at the address stated on the booking form. The effective date of cancellation is when written notification is received by the Company. Should the Guest cancel the booking more than three weeks prior to the commencement date of the holiday, the full deposit paid will be retained. Should the Guest cancel the booking three weeks or less prior to the commencement date of the holiday, the full cost of the holiday will be retained.
In the unlikely event that we have to cancel the reservation due to circumstances beyond our control, we will tell you as soon as possible and you can choose either to have a full refund or accept any alternative arrangements offered to you or book another holiday with us at the current price. We will have no further liability to you for this. If the terms and conditions/house rules are breached by a guest or a member of his party, the booking can be cancelled at any time during the stay, the guests will be asked to leave the premises and no refund will be made.
Alterations or Cancellation by the Company
In the unlikely event that, where a Guest is not in breach, it shall be necessary for the Company to make an alteration to or cancel the holiday accommodation specified in the holiday confirmation form issued to the Guest, the company shall inform the Guest of such alteration of cancellation and:- In the event of alteration which stated in writing by the Guest to be unacceptable within 14 days of being notified of the alteration the by Company, or in the event of cancellation the Company shall if possible arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested by the Guest (though the Company reserves the right to charge the Guest any difference in price). If the alternative holiday accommodation is not acceptable by the Guest, the Company shall refund in full all monies paid and shall not be under any other liability. The Company undertakes to provide fair compensation to the Guest in the event of cancellation on pursuant to Condition.
Cancellation by the Guest
Any cancellation made by the Guest (for whatever reasons) shall be in writing and addressed to the Company at the address stated on the booking form. The effective date of cancellation is when written notification is received by the Company. Should the Guest cancel the booking more than three weeks prior to the commencement date of the holiday, the full deposit paid will be retained. Should the Guest cancel the booking three weeks or less prior to the commencement date of the holiday, the full cost of the holiday will be retained. * In order to ensure a speedy receipt and thereby processing of cancellation, the Company recommends that the Guest sends written notification of the cancellation by recorded delivery.
Privacy Policy
We are committed to ensuring the best standards of practice in all our activities. Visitors to our website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held, and used in strict compliance with the Data Protection Act 2018.
Information Collected
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.
Use of Information
The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.
If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives, or events. You will have the opportunity to unsubscribe from any such emails at any time.
We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example, they provide a verified reviews service called UpFrontReviews and we may ask them to send you an email invitation to submit a review about your stay. We will NEVER sell your details to any third party. You consent to us providing your details to SuperControl in this way. You will have the opportunity to unsubscribe from any such emails at any time.
Third-Party Disclosure
We will NEVER pass any personal information on to any third party without your consent.
Data Security
We take appropriate measures to safeguard the information we hold from unauthorized access or improper use. Our database is stored in a secure, password-protected location. Only users authorized by us have access to this data.
Integrity of Data
We take all reasonable measures to ensure that the information we hold is accurate. In particular, we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.
Children
Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.
Enforcement
Any queries relating to our collection or use of personal information should be addressed to littlehorseshoelake@gmail.com